FREQUENTLY ASKED QUESTIONS
How long will it take to get my order?
Each item is completely made by hand so if you order a special piece to be made this may take slightly longer. Items will be shipped as soon as funds have been cleared. For orders from New Zealand, items could be with you next day, depending on shipping option you select. Items will be within you within two to three days. During seasons of heavy volume orders , (eg Christmas, Valentine’s Day) there may be addition delays from the delivery companies.
What if I need my order sooner?
Please contact me if you need your order rushed and I will do everything I can make sure you receive it in time for that special event! If you are in the Auckland region, you are more than welcome to come and collect your item.
Do you accept returns?
More than anything I want you to be completely satisfied with your purchase. Items available for purchase on my site can be returned within 7 days of delivery for a full refund, given they are in the original/unused condition and in original packaging. Please contact me to arrange your return and to discuss possible resolution of your concern. After that 7 day period, ability to return items is up to seller discretion. Any custom or personalized items are final sale and not returnable. Returned items will be refunded in the original form of payment. Shipping charges are not refundable unless the return is due to seller error.
If I place a custom order will my item look exactly like the original sample shown on your website?
I am happy to recreate an item you see on my site; however, please be aware that items will not match samples seen here 100%. All items are individually handmade from start to finish. Nothing is mass-produced. Many of the beads used in my sample designs were obtained by a one-time purchase and may not be available again. If this is the case I will do my best to recreate your piece with the closest match I have available.
How will my order be packaged?
All jewellery and artwork are carefully packaged for shipping to protect them from damage during transit.
Is everything you make on the website?
No. But a vast majority and it shows the diversity of what I CAN make. I am only too happy to help with inquiries.